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Your Rights & Responsibilities

Patients’ rights are covered by the Health and Disability Commissioner’s “Code of Health and Disability Services Consumers’ rights”, a copy of which is available on request. A summary of your rights and responsibilities as a patient is set out below.

Your Rights:

  • Express your needs and be involved with the decision-making team (including nursing staff, doctors and allied health services) regarding your care at Selina Sutherland Hospital

  • Informed consent to all treatment

  • Withdraw consent or refuse treatment

  • Respect for your individual, cultural and religious beliefs

  • Access a second opinion about treatment

  • Be treated with reasonable skill and care, consideration, dignity and privacy

  • Know the identity of all staff attending to you

  • Freedom from discrimination, coercion, harassment and exploitation

  • Privacy of records according to the Health Information Privacy Code 1994, including all matters discussed with the team looking after you

  • View any records of your stay at Selina Sutherland Hospital

  • Make any suggestions, concerns or complaints to the team leader or hospital manager.

As a consumer of Selina Sutherland Hospital services we ask that you:

  • Aquaint yourself with, and abide by the rules and regulations of the hospital

  • Provide all relevant information to the appropriate health professional about health, current medications, previous illnesses, treatments and family history of illness

  • Ask for clarification or further explanation of anything you do not understand

  • Co-operate with the health professionals who are giving the care and treatment, and inform them of any changes in health status

  • Respect the privacy of other patients and to keep in confidence any information gained about them

  • Respect other patients’ observations of religious, cultural and ethnic practices

  • Show consideration to other patients with regard to noise levels and conduct of visitors

  • Inform the hospital management of any complaint and/or recommendation

  • Make prompt payment of all charges incurred

  • Comply with Selina Sutherland Hospital’s Smoke-free site policy

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